Technology is rapidly changing everyday along with the industries in Information Technology Enabled Services or ITES sector. With constantly changing compliances and market demands, the need to hire best talent for improved customer services and IT environment. The changes in the economic and business conditions, innovation in the field of technology, enhancement of the internet, and globalisation is making the environment competitive. With technology evolving as mere support to corporations and transforming them, global companies are shifting their attention to offshore technology service providers. We offer the following solutions and services in this sector.
- Analyzing the ways team is delivering the commitments to call centres and BPOs and devise ways to resolve issues quickly.
- Monitoring project activities with an all-encompassing view of manpower utilisation, billing cycle, financial performance and management of documents.
- Tracking and analysing the hardware and software systems to get an understanding of respective owners and status of the project.
- Developing tools for financial planning and analysis and an operating system for enterprise task management.
- Designing targeted programmes by identifying the customers bringing most of the profits.
- Matching the customer with the right executive while catering to their requirements.
- Servicing of new products using predictive analytics to get insights into the responses of the target audience of the BPO.
- Optimisation of software and asset pricing with the help of advanced analytics.
SPD Consulting Pvt Ltd is one of the top accounting and consulting services with the vision and expertise to meet the challenges in the IT and ITeS sector and allow them to get success in dynamic environments. We provide clear and practical advice to different companies in this sector to help them steer in rapidly changing markets.